What will you do
You will act as the IREF Technical Instructor supporting for the delivery of the training on IREF systems and products supporting our Field Technicians & Commercial Teams, for the fast-paced Johnson Controls group. On this role you will build training materials, as well as present in-person and online training, supporting multiple audiences across Europe.
You will have the opportunity to partner with the business to support the recruitment & retention of technicians, with diverse backgrounds & experiences, with the goal of building a gold standard learning experience for our new recruits and delivering highly productive and engaged technical talent to the business.
How will you do it
Work with the business to understand the needs of new hires and in-role technicians & commercial teams
Develop key learning content & curricula, for multiple audiences
Build & deliver hands-on training based on factory support etc,
Serve as a GO TO & dedicated support for the IREF business
Travel to branches, customers sites as needed
Communicate and manage learning timelines, deliverables, dependencies, and risks across a spectrum of teams and stakeholders
Work closely with the L&D Leaders to ensure that the learning experience and content are useful and relevant for diverse learning audience(s)
Partner with other Program Leads globally to share best practices, collaborate, and drive consistency across the organization, as we work to operationalize our L&D offerings
Learn on a day-to-day basis about how our equipment and strategies work to conserve energy and protect our environment
What we look for
Required
Proven experience in delivering professional training within an industry setting, with a strong preference for expertise in IREF (Industrial Refrigeration and Energy Efficiency Framework) and HVAC (Heating, Ventilation, and Air Conditioning) domains.
Fluency in English
Proficiency in French or Dutch is required-ideally both.
Experience collaborating with instructors, SMEs, learning professionals, product managers, vendors, program managers and stakeholders.
Demonstrated ability to create content rapidly and leverage learning technology to build and deploy accessible, relevant, useful content.
Strong writing and communication skills to clearly articulate processes and requirements
Excellent influencing skills with all levels of the organisation, and practiced in change management across a complex, multicultural environment
Detail oriented-approach: realizes the importance of details in leading to impactful outcomes
Willingness to travel up to 30%, primarily across South-West Europ
Preferred
Field experience, working with IREF & Heat Pumps, HVAC, business, products & systems, knowledge of ammonia, install & service in the field and with customers, in any relevant role, technician, engineer, sales engineer, product support or front-line manager with demonstrated interest in training & supporting colleagues to build knowledge & enhance performance.
Familiarity with ammonia systems to effectively manage relevant technical aspects or familiarity with heat pumps
Field Experience working as a technician, engineer, sales engineer, install, service (experience with Sabroe and/or York product)
Knowledge of Hydro carbons & CO2 and Refrigerants
Change management: experience supporting teams to embrace new products, ways of working, systems, in a changing environment
Project Management experience to support program management, scheduling, communications, delivery
Previous training experience supporting field teams
Experience working in a multinational organisation.
Knowledge and understanding of our products or related industries
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