Our Company EOS IT Solutions is a global technology and logistics company, delivering Collaboration and Business IT Support services to some of the world's largest industry leaders. We provide forward-thinking solutions based on multi-domain architecture, with customer satisfaction and superior service quality as our top priorities. We are proud to operate with global simplicity and trusted transparency, investing in and supporting our partners and employees. Position Overview As an L3 AV Events Technician, you will elevate the production value of internal and external events through expert AV and event management skills. You will serve as the primary escalation point for AV event issues, lead complex Tier 2 programmes, and act as a thought partner with stakeholders. This role supports operations and event production within the EMEA time zone and requires minimal supervision, deep technical expertise, and proactive leadership. What You'll Do Lead high-profile AV events, including video/audio mixing, camera operations, lighting, and floor management. Act as Technical Director, Lead Video Engineer, or Technical Production Manager depending on event scope. Attend and contribute to pre-show production meetings, ensuring clarity of roles and responsibilities. Use and follow run-of-show documentation to guide technical execution and show flow. Test all playback elements and ensure readiness of switchers, graphics, mixers, microphones, and other gear. Reset event spaces post-production to pre-event standards. Serve as the escalation point for unresolved AV issues from lower tiers. Demonstrate subject matter expertise in one or more AV domains (audio, video, lighting, stage, broadcast). Lead planning and pre-production calls for Tier 2 events; assist or lead pre-production tasks for Tier 1 events. Provide AV operational support in customer offices, including content display, signal routing, recording, and live streaming. Troubleshoot sophisticated AV systems and provide solutions; escalate unresolved issues appropriately. Conduct daily technical checks and proactive maintenance of AV equipment. Collaborate with stakeholders to understand event requirements and provide technical guidance. Manage AV-related ticketing systems and document workflows and SOPs. Support inventory management and quality control of AV equipment. Mentor and support lower-level technicians across APAC and EMEA. Ensure seamless execution of live events using platforms such as Zoom, Webex, MS Teams, and IPTV. Apply advanced knowledge of audio, video, and networking signal flow to troubleshoot and resolve issues. What You Need to Succeed Education & Experience Bachelor's degree in Audio Engineering, Media Production, Electrical Engineering, or related field preferred. Minimum 3-5 years of experience as a live event technician, with proven ability to lead complex AV events. Technical Skills Expertise in professional AV systems: audio, video, lighting, and control systems. Advanced knowledge of AV signal routing, mixing, and troubleshooting. Experience with live camera operations, vision mixing, and lighting techniques. Familiarity with integrated audio systems (e.g., Q-SYS, Dante, AES67) is a plus. Software Proficiency Proficient in AV ticketing systems (e.g., Zendesk). Comfortable using video conferencing platforms (Zoom, Webex, MS Teams). Personal Qualities Strong communication and interpersonal skills. Proactive problem-solving and decision-making abilities. Ability to work independently and collaboratively in dynamic environments. Detail-oriented, organised, and capable of managing multiple priorities. Composure under pressure and commitment to high standards. Belonging at EOS EOS is committed to fostering a diverse and inclusive workplace. We welcome applications from all individuals regardless of gender, gender identity, age, race, national origin, religion, sexual orientation, disability, marital or civil partnership status, or any other non-merit-based characteristic. We believe that diverse perspectives drive innovation and excellence.
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